How do I request a consultation?+
Plan your hospital consultation visit in our consultation calendar. Review the fees and terms, then check the booking status in your confirmation email. For help, call 032 202 6251. Walk-ins are welcome. Regular consultations: Monday–Saturday, 8am–5pm; Sunday, 2pm–6pm.
What should I bring to my visit?+
Bring your patient card, any referral and relevant reports. If using insurance, bring your insurance card. Report to reception in the main hospital building first. The receiving nurse or responsible member of staff will direct you to your department or to the annex.
Is the hospital open 24 hours?+
Yes. Hospital and inpatient care are open 24 hours, Monday–Sunday. Regular doctor consultations: Monday–Saturday, 8am–5pm; Sunday, 2pm–6pm. Laboratory, X-ray and ultrasound: Monday–Friday, 8am–5pm; Saturday, 8am–3pm; Sunday, closed.
Which insurance plans are accepted?+
We accept Acacia Health Insurance, Ace Medical Insurance, Nationwide Medical Insurance, GAB Health Insurance, Bupa International, Cigna, Phoenix Health Insurance, Aetna International. Bring your insurance card. Reception will confirm your membership and the arrangements for your plan before treatment. Benefits and authorisation requirements depend on your individual policy. The National Health Insurance Scheme (NHIS) is not accepted.
Does the hospital have inpatient wards?+
Shared male and female wards are available, alongside special wards for patients seeking more privacy. Washrooms and toilets are available for patients. The main hospital has more than 100 beds, including four special wards; the annex provides additional special wards. Admission is arranged following a doctor’s assessment when inpatient care is needed. The ward team coordinates your admission and accommodation.
Are there operating theatres?+
The hospital has two operating theatres. A consultation and individual assessment are needed to confirm the procedure, responsible clinical team and arrangements for surgical care.
How can I pay?+
Cash, mobile money and private insurance are accepted. NHIS is not accepted. Confirm insurance coverage, the charge and the hospital’s official payment instructions with the team. No payments are taken through this website.
Where is Atasemanso Hospital?+
Atasemanso Road, Kumasi, Ashanti Region, Ghana. GhanaPostGPS: AK-429-3768. The main hospital and annex share the hospital’s address and contact channels. Report to reception in the main hospital building first. The receiving nurse or responsible member of staff will direct you to your department or to the annex.
Does the hospital administer blood transfusions?+
Atasemanso Hospital does not administer blood transfusions. Discuss your treatment preferences, clinical options, risks and any limitations directly with your clinician. A decision about whether your care can be provided here requires individual assessment.
Can I speak with a person?+
Call reception on 032 202 6251, WhatsApp 054 850 3573 or email info@atasemansohospitalltd.com. See Contact & directions for the doctors’ contact numbers and hospital location.
Can the information guide give medical advice?+
The guide helps you find hospital pages and information. It does not assess symptoms, diagnose conditions or recommend treatment. Speak with a qualified clinician about a health concern.
Can relatives stay overnight?+
Relatives may stay overnight. Speak with the ward nurse about the practical arrangements for the patient’s room.
When can family visit?+
Family may visit at any time, with no fixed numerical limit. Please check with the ward nurse first: visits may need to wait while a patient is sleeping, resting or receiving care. Children may visit under the same ward visiting arrangements. In maternity and children’s wards, visits are for close family and other visitors authorised by the patient or family.
How is discharge arranged?+
Discharge is arranged when the treating doctor confirms that you are ready to leave. The team explains discharge instructions and any follow-up needed, while administration completes billing and payment arrangements as part of the discharge process.
Where should I go for urgent care?+
For urgent care, report to the main hospital building. The clinical team assesses the patient and provides care within the hospital’s capabilities. Patients needing care beyond those capabilities are referred to an appropriate larger institution. For urgent care and ambulance arrangements, call 024 238 0801, 024 441 7403 or 054 357 9114. Alternatively, call reception on 032 202 6251. If a call is unanswered, try another listed number. The hospital team will confirm the transport arrangements.
Is wheelchair assistance available?+
Yes. Wheelchair access and staff assistance are available. Parking and patient drop-off are at the main building.
Which languages can staff assist with?+
Staff can assist patients in English, Twi and Chinese. Let reception know your preferred language and confirm the assistance available for your visit.
How can I give feedback?+
Call 032 202 6251, 024 441 7403 or 024 238 0801, or email info@atasemansohospitalltd.com. We aim to acknowledge and provide an initial response to your feedback within 24 hours. A concern requiring investigation may take longer to resolve.
Can employers arrange staff healthcare?+
Employers can arrange staff healthcare, medical examinations and health screening through hospital administration. Contact Esq. Peter Atakora Abrefa, Administrator, through the front desk or hospital email to discuss your requirements and agree the scope of services.